Question 1

Are all items on the marketplace genuine?

Accepted Answer

Yes. Every listing has been photo-reviewed by our expert team before going live. We run BAPE LEGIT CHECK WORLDWIDE, a 100k+ member community. Items that fail our review are rejected and never listed.

Question 2

What fees do I pay?

Accepted Answer

Buyers pay the item price, shipping, and a service fee of 4.99% of the item price that covers authentication, buyer protection and payment processing. A minimum fee can apply, mostly on low-priced items, depending on how you pay and where the seller is based. The exact amount is always shown at checkout before you pay. Sellers pay a 4.99% commission when an item sells.

Question 3

Can I return an item after I buy it?

Accepted Answer

If the item does not arrive or materially differs from the listing (wrong size, undisclosed damage, condition worse than described, suspected counterfeit): Report it from the order page before you confirm receipt, or within 3 days after confirming. We remind you 14 and 21 days after shipping; without an answer, the order is confirmed automatically 4 weeks after shipping. We review the claim and issue a full refund if it is valid.

Question 4

What happens if an item I want sells before I check out?

Accepted Answer

Each listing is a unique physical item. Once it's in your cart, it's held for 15 minutes. After that, it returns to available inventory. There are no reservations beyond that hold window.

Question 5

How long does shipping take?

Accepted Answer

The seller ships your order directly to you. Delivery time depends on the seller and the carrier. You receive a tracking number as soon as the seller adds it to the order.

Question 6

How much does it cost to sell?

Accepted Answer

Free to list. We charge a 4.99% commission deducted from your asking price when the item sells. No monthly fees, no subscription, no listing renewal.

Question 7

What happens after I submit a listing?

Accepted Answer

Our legit check team reviews your photos within 24 hours. Pass: your listing goes live immediately. Fail: you receive a written explanation of exactly what we found. No shipping required.

Question 8

What causes a listing to be rejected?

Accepted Answer

Common reasons: condition does not match the stated grade, undisclosed damage or alterations, item is not authentic, or photos do not accurately represent the piece. You will receive a written explanation.

Question 9

When do I get paid?

Accepted Answer

Your payout is sent 3 days after the buyer confirms receipt. If the buyer does not answer, the order is confirmed automatically 4 weeks after shipping (and never less than 7 days after delivery). Stripe then pays your bank within a few business days; PayPal credits your PayPal balance.

Question 10

Can I cancel a listing after submitting?

Accepted Answer

You can withdraw a listing at any time before it passes review and goes live. Once listed, you can pause it from your profile to hide it. Listings with an active buyer checkout cannot be cancelled until that transaction completes or expires.

Question 11

What exactly do you check?

Accepted Answer

We review your submitted photos for: authenticity (tags, stitching, labels, hardware; we know every BAPE season), condition against the stated grade, accuracy of photos and written description, and correct size labeling. All four must pass.

Question 12

How long does the review take?

Accepted Answer

Photo review takes under 24 hours from submission. You will receive an email with the outcome either way. No shipping required.

Question 13

What happens if my listing fails the review?

Accepted Answer

You receive a detailed written explanation: what we found, which photos were insufficient, or what the specific authenticity concern is. You can address the feedback and resubmit with new photos.

Question 14

Can I appeal a rejection?

Accepted Answer

Yes. If you believe the rejection was in error, contact us within 5 days of the rejection email. Include your reasoning. We will re-review with a second inspector at no charge.

Question 15

Who pays for shipping?

Accepted Answer

Sellers ship directly to the buyer after a sale. The buyer pays the shipping price the seller set for the buyer's region; it is shown at checkout before you pay and goes entirely to the seller. Sellers set a shipping price for each region they ship to when they list.

Question 16

What carrier should I use to ship to a buyer?

Accepted Answer

That is up to you. Pick a carrier that serves the buyer's region. Always use a tracked service and add the tracking number to the order: tracking is required for buyer protection to apply.

Question 17

Do you ship internationally?

Accepted Answer

Yes. Sellers can ship to seven regions: United States, Canada, United Kingdom, Europe, Asia, Australia / New Zealand, and Other. The shipping price depends on the region and is set by the seller.

Question 18

My item arrived damaged. What should I do?

Accepted Answer

Report a problem from the order page with photos of the packaging and the damage, before confirming receipt or within 3 days after. We will file a carrier claim and issue a full refund if the damage occurred in transit.

Question 19

What payment methods are accepted?

Accepted Answer

Cards through Stripe: Visa, Mastercard, Amex, Discover, with Apple Pay and Google Pay where available. In the Philippines, Indonesia, Thailand, Malaysia and Vietnam you can also pay from your local wallet, in your own currency: GCash, Maya, DANA, OVO, TrueMoney, LINE Pay, PromptPay, Touch 'n Go, MoMo, ZaloPay and more, through Antom (Alipay+).

Question 20

Is my payment information secure?

Accepted Answer

Yes. Payments are processed directly by Stripe or Antom (Alipay+). We never see or store your card number, CVV, wallet login or bank details on our servers.

Question 21

How do seller payouts work?

Accepted Answer

We pay out to your bank account or debit card on file. Each payout leaves 3 days after the buyer confirms receipt, or after the order is confirmed automatically 4 weeks after shipping. You will need to add a payout method in your profile before your first sale.

Question 22

What happens if a buyer disputes a charge?

Accepted Answer

We handle all disputes on your behalf using our authentication records and inspection photos as evidence. If a dispute is upheld due to our error, we cover it. If it results from inaccurate seller information, the commission and dispute fee may be charged back.

Question 23

Do I need an account to buy?

Accepted Answer

Yes. An account is required to purchase. This lets us send order confirmations, tracking updates, and handle any post-purchase issues.

Question 24

How do I become a verified seller?

Accepted Answer

Create an account and submit your first listing. Sellers go through a brief identity verification step (via Stripe Identity) before their first payout is released. This is a one-time process.

Question 25

Can I be both a buyer and a seller?

Accepted Answer

Yes. Your account supports both roles. You can browse and purchase listings while having active listings of your own.

Question 26

How do I delete my account?

Accepted Answer

Go to Settings > Account > Delete account. Active listings will be removed. Pending orders and open disputes must be resolved first. Payout history is retained for 7 years as required by financial regulations.

Help center

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Help center

Buying

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